Simply visit our “get started” tab and complete the inquiry form. Once your inquiry form is submitted, you will receive an email to schedule a consultation call with us. A quote or proposal will be prepared and sent via email with steps to secure your event date with us.

Once your order is finalized, an invoice is emailed. Payment can be made as follows:

FOR INDIVIDUALS - The 50% deposit can be made online via credit/debit card.

We are able to accept other forms of payment like cash, Zelle, Cashapp, and Apple pay upon request. A signed service agreement is required to secure your reservation for installation services that includes rental. The balance is payable no later than the 10 days before your event or day of if paying in cash.

FOR SCHOOLS, NON-PROFITS, AND CORPORATIONS, We accept Credit/Debit, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required

Client maintains the right to cancel at any time before the delivery or event date whichever come first date however, a cancellation fee will apply. Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but not limited to the site visit, etc.). Refunds must be requested in writing by email ONLY and will be processed within 14 business days from the time of receipt of the request. Refunds total will be considered as follows:

The Service Retainer is non-refundable, but can be transferred to another agreed future date.

Refunds requested more than 2 weeks to the event: total monies paid minus retainer.

Refunds requested less than 2 weeks to the event: a maximum of 50% of the total balance is refundable.

No refund will be made after delivery has been made or accepted.

A non-refundable $200 service retainer is required for your date to be reserved. A signed service agreement is required for all rental items to secure your reservation.

Disclaimer: Event planning services start at $1,200. The non-refundable deposit goes towards your final balance.

To avoid disappointment of not having your event date or items available, we suggest you contact us 4-6 weeks prior to the event date.

A rush fee is a fee applied to your invoice if our services are requested within 10 days of the desired event date. This surcharge is to be paid by the client to guarantee our services in the limited amount of time needed to complete the project.